About PFSCM

PFSCM is a nonprofit organization providing global procurement and distribution services in low- and middle-income countries.

With annual revenues exceeding US$1B, we support complex supply chain projects to transform the lives of people in low- and middle-income countries. Our innovative supply chain solutions, ISO-compliant processes, tools, market data, and skilled professionals enable us to provide quality, best-value products to those who need them.

Our Mission

Our Partners & Leadership

Quality Assurance

Our Projects & Accomplishments

About PFSCM

PFSCM is a nonprofit organization providing global procurement and distribution services in low- and middle-income countries. With annual revenues exceeding US$1B, we support complex supply chain projects to transform the lives of people in low- and middle-income countries. Our innovative supply chain solutions, ISO-compliant processes, tools, market data, and skilled professionals enable us to provide quality, best-value products to those who need them.

Our Mission

We strengthen, develop, and manage secure, reliable, cost-effective, and sustainable global supply chains to improve the lives of people in low- and middle-income countries. In collaboration with donors, country governments, humanitarian agencies, non-governmental organizations, and leaders in the pharmaceutical industry, we:

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Your global partner in sourcing, moving, and tracking quality commodities for health and humanitarian programs.

Our Partners

The Partnership for Supply Chain Management is a nonprofit organization established in 2005 by two of the leading international health consultancy organizations in the U.S.—JSI Research & Training Institute, Inc. (JSI) and Management Sciences for Health (MSH), both also nonprofits. PFSCM brings multi-sectoral non-profit and commercial expertise to strengthen national supply chains and to ensure reliable availability of essential products to programs in developing countries. Core partners include JSI, MSH, i+solutions, and Imperial.

Leadership Team

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RICHARD C. OWENS JR
Director

Rich Owens has worked in the public health field, domestically and internationally, for more than 45 years. Before joining SCMS, he served as project director for John Snow, Inc.’s USAID-funded DELIVER project (and its predecessor project, Family Planning Logistics Management) from 1986 until 2005. He has participated in logistics system design in many countries, and has been a technical resource and trainer for in-country logistics courses and US-based courses, including serving as a guest lecturer at Boston, Harvard, and Johns Hopkins Universities. Rich has technical skills and experience in health planning, management, logistics management and MIS. He is also a vice president of John Snow, Inc.


CHARLES (CHAD) DAVENPORT
Chief Information Officer

Chad Davenport has over 14 years of experience working in performance management, monitoring, and evaluation of public health programs, with a focus on HIV/AIDS and malaria prevention and treatment programs. Chad joined PFSCM in October 2013 as the Manager of the Performance Management Unit, which has supported all PFSCM projects. Since joining PFSCM, he has led a series of initiatives to streamline performance reporting, strengthen data analysis, and promote proactive management of PFSCM activities. These initiatives include systematically reviewing and optimizing performance data sets of record to ensure reliability and accessibility, implementing dashboards to capture real-time performance across PFSCM’s global supply chain, and introducing statistically rigorous predictive analytics. As a result, PFSCM’s monthly and quarterly reporting processes run more efficiently, producing reliably high quality reports for internal and external clients. Chad holds a Master’s of Science in Public Health from the University of North Carolina, Chapel Hill.

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JACKSON IRELAND
Chief Financial Officer

Jackson Ireland has worked in the areas of financial, contractual and operations management in support of international development programs for over 16 years. Prior to taking up his current role with PFSCM, Jackson oversaw operations management for Banyan Global and its portfolio of programs funded by the US Agency for International Development (USAID), the International Finance Corporation, and other clients.  Jackson has worked on development projects domestically and abroad, with commercial organizations and non-profits. He served as the Supply Chain Management System’s finance manager during the first two and a half years of the program and spent two years managing grants under a public health program in Afghanistan.

wesley-kreft_250x250 WESLEY KREFT
Director of Global Supply Chain and PPM Project Director

Wesley Kreft has over 15 years of professional experience in Procurement and Supply Chain Management. He specializes in project management, contracting, supplier selection, pre-qualification procedures and vendor rating systems. Through his work at i+solutions, PFSCM and The Medical Export Group, Wesley has gained a broad knowledge of tendering procedures, tender adjudication, procurement strategies, principles, techniques and practices. Having worked with different donors (USAID, Governments, Global Fund), he is familiar with international procurement guidelines as put down by these organization (limited and International competitive bidding). Wesley has sound practical knowledge of administrative and management principles, as well as knowledge of warehouse management of pharmaceuticals and complex supply chains. He is highly knowledgeable in Anti-Retrovirals (HIV), TB medicines, Malaria medicines and medicines against opportunistic infections/sexually transmitted diseases.

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CLINTON DE SOUZA
Director of Business Development

Clinton has over nineteen years experience in Supply Chain strategy, operations and deployment throughout the African Continent. He has spent much of this time working with healthcare, technology and consumer goods sectors where he has developed and deployed supply chain solutions in Africa for the private and public sectors. Clinton has held director positions in sales, organizational development and public/private sector engagement in supply chain. He completed his MBA in 2009.

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Dr. IAIN BARTON
Group Business Development Executive: Healthcare, Imperial Logistics
Managing Director, Imperial Health Sciences (International) Chairman, Pharmed

Iain Barton is a leading expert in developing and implementing best practice supply chain functions in the Global Health context. Iain is a medical doctor with 10 years of clinical practice and 19 years of experience in supply chain management. Dr Barton is Group Business Development Executive: Healthcare for Imperial Logistics, providing strategy and solution coordination across all of Imperial’s healthcare businesses. Iain is currently still the Managing Director of Imperial Health Sciences (International), which provides complete supply chain management services across Africa for 32 pharmaceutical suppliers, national departments of health, the Global Fund, PEPFAR’s Supply Chain Management System (SCMS) and USAID’s Procurement and Supply Management (PSM) project. Dr Barton was an original team member in developing the concept of Regional Distribution Centers to support the scale-up of PEPFAR, which provides life-saving drugs and commodities for more than six million HIV patients in 17 countries across Africa. Innovations developed under Iain’s leadership include Unjani Clinics, Warehouse-in-a-Box, Clinic-in-a-Box and Lulama. Iain currently serves on the Advisory Boards of Merck For Mothers, SA’s Public Health Enhancement Fund and People That Deliver.

Quality Assurance

PFSCM’s goals are to ensure reliable availability of high-quality healthcare products to programs in low- and middle-income countries and to strengthen supply chains to become sustainable mechanisms for delivering products to clients. To guarantee the quality of medicines and other commodities we procure and distribute, PFSCM employs a supplier prequalification program and routinely tests products for compliance with specifications. PFSCM also provides technical assistance to host-country organizations to help create standards and systems that ensure quality.

PFSCM Quality Assurance Model

Product QA

Manage global QA program

Coordinate PFSCM Quality Management System (QMS)

Oversee sampling program

Coordinate and/or conduct vendor inspection program

Approve pharmaceutical product dossiers

Lead product quality compliant investigation

Manage supplier Corrective & Preventive Action (CAPA) performance

Regional QA

  • Audit local wholesalers for Good Distribution Practice (GDP) annually, verify CAPA implementation
  • Audit local suppliers
  • Coordinate sampling and testing program
  • Liaise with laboratory and review test results
  • Lead regional complaint investigations

QA & Regulatory Compliance

  • Receive pharmaceutical product dossiers
  • Manage item master
  • Maintain product registration database
  • Assign product and supplier risk values in Management Information System (MIS)
  • Monitor PO sampling frequencies
  • Document retention
  • Dossier Review
    • PFSCM specify dossier acceptance criteria and issue product approval
  • Quality Control Testing
    • PO Sampling frequency based based on risk tables
    • PFSCM to specify testing protocols and review analytical results for compliance
    • PFSCM to initiate Out of Specification (OOS)
    • Sample retention store

GMP Inspections

  • GMP Inspectors with SRA/WHO auditing experience
  • SRA/WHO Compliance
  • Manufacturer audits of international, regional and national suppliers

PFSCM’s quality management system is ISO 9001:2008 certified, which demonstrates:

  • Firm commitment by top management
  • Strong customer focus and quality culture
  • Professional competency, education, and experience across the organization

We maintain a product quality assurance program in compliance with the WHO Model for Quality Assurance (MQAS) for procurement agencies to:

  • Procure quality products that meet USFDA, WHO-PQ, Stringent Regulatory Authority, or other quality standards
  • Implement sampling/testing criteria and facilitate product testing
  • Liaise with our procurement team on vendor selection
  • Undertake documentation reviews, including product dossier reviews
  • Prequalify pharmaceutical manufacturers and wholesalers
  • Conduct site visits and audits in compliance with current Good Manufacturing Practices (cGMP) and Good Distribution Practices (GDP)
  • Maintain an electronic Incident Management System for non-conformance
  • Maintain a robust waste management system in accordance with national regulations and international best practices

PFSCM has worked with USAID, the U.S. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other government and non-governmental stakeholders to ensure vendors and organizations that provide healthcare commodities are competent to provide needed services.

PFSCM-contracted laboratories provide risk-based quality assurance analysis, physical examination, sampling, and testing to ensure pharmaceutical quality. PFSCM participates in discussions with WHO and CDC on establishing specifications and standards for lab equipment, rapid test kits and reagents to recommend to countries. We use a U.S. FDA-inspected laboratory to assist with the analysis of therapeutic food products and the leading center for in vitro diagnostic rapid test kit evaluation at the University of Maryland, Baltimore Institute for Human Virology (IHV). For PPM, we use the appropriate quality assurance standards recommended by WHO and as applied by the Global Fund.

Our Projects

PFSCM cannot achieve its mission alone. We work within a wide of local and global players to keep up to date with changing approaches and innovations in healthcare. We share our market knowledge, supply chain expertise, best practices, and lessons learned to increase the impact of health interventions, and reach more people.

The Global Fund to Fight AIDS, Tuberculosis and Malaria – POOLED PROCUREMENT MECHANISM (PPM)

In 2009 and again in 2013, PFSCM was a contract awardee of the Pooled Procurement Mechanism (previously known as VPP) program of The Global Fund to Fight AIDS, Tuberculosis and Malaria.  PFSCM has served as a procurement services agent for PPM, procuring and delivering core products for HIV/AIDS and malaria programs. PFSCM issues quotations, facilitates purchase orders, and ensures on-time delivery.

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United States Agency for International Development – SUPPLY CHAIN MANAGEMENT SYSTEM (SCMS)

SCMS, a project of PEPFAR, administered by the U.S. Agency for International Development (USAID), was established to ensure a reliable, cost-effective, and secure supply of high-quality medicines and health products for HIV & AIDS prevention, care and treatment. The project brought the hands-on involvement of dedicated staff from 13 public- and private-sector organizations and operated in 20 countries.

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Other Projects

In addition to these major contracts, PFSCM has implemented a number of other procurement contracts for the Malaria Consortium, Gilead Sciences, Inc., government agencies in Ethiopia, Guyana, Nigeria, Rwanda, Sierra Leone, Uganda and elsewhere; USG-funded donors (such as Baylor University, the Elizabeth Glazer Pediatric AIDS Foundation and JHPIEGO) and global development agencies like UNDP and UNITAID.

Our Accomplishments

In June 2010, PFSCM won the Supply Chain Innovation Award and the Best Value Supply Chain Provider Award at the European Supply Chain and Logistics Summit

2012 & 2014 Finalist

2014 Winner of the World Bank’s Science of Delivery Award for the Procurement in Complex Situations Challenge

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$5.26 billion in life-saving commodities (ARVs, ACTs, essential medicines, laboratory commodities, and more) delivered since 2005

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PFSCM has delivered life-saving commodities to 92 countries since 2005 and helped build the capacity of supply chains in 41 countries

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Only 0.02% commodity losses thanks to our rigorous security and quality assurance measures

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66% of our international deliveries are made by sea freight, saving our clients millions of dollars

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Recognized by PEPFAR for helping to drive down ARV costs per-patient from $1,500 in 2005 to as low as $80-$90 in 2015

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PFSCM has supported 95 Global Fund malaria programs in 49 countries