Work with Us

Establishing long-term relationships with suppliers (manufacturers and their authorized distributors) is an important component of our supply chain strategy. 

We leverage the aggregated demand of our clients around the world, establish long-term contracts with our key suppliers whenever possible, and source pharmaceuticals, medical devices and other health commodities globally to  achieve the lowest possible cost while maintaining quality standards. 

We use full and open competitive procedures to facilitate timely delivery of quality products and services at a reasonable cost. We use competitive bidding for procurement of commodities (except in extraordinary cases that prohibit the use of this method). These procedures are intended to minimize the complexity of the solicitation, the evaluation, and the source selection decision, leading to a “best value” selection. 

We follow the WHO Model for Quality Assurance (MQAS) for procurement agencies, and select suppliers based on “best value” according to the following criteria, which includes, but is not limited to:

  • Product availability (Lead time)
  • Quality of products
  • Price of commodities
  • Customer service by the supplier and its representatives (ease of doing business)
  • Maintenance and service agreements
  • Product training
  • Supplier performance and supplier (financial and operational) 
  • Long-term viability
  • Compliance with World Health Organization or Stringent Regulatory Authority standards.
  • Compliance with the PFSCM Code of Conduct for Suppliers.

Further, we make sure that we are buying from reputable suppliers who have passed our due diligence process, can produce appropriate quality certifications or accreditations, and who are onboarded in our Supplier Relationship Management system. Within our due diligence process we ensure that suppliers we on-board meet good partner requirements. Examples of these requirements include: supplies not appearing on any debarred lists and have good legal standing, meeting fiscal health requirements, can provide performance references, and have appropriate policies in place such as occupational health and safety, conflict of interest, etc. 

Most PFSCM sourcing occurs through prequalified suppliers. As new or evolving needs arise, we issue broader expressions of interest to identify new partners and suppliers. Those requests can be found here:

PFSCM Code of Conduct for Suppliers


PFSCM suppliers must comply with the PFSCM Code of Conduct for Suppliers.

Our Code of Conduct clearly describes our expectations for building sustainable and reliable relationships with our suppliers.

The Code of Conduct covers the below topics:

  • Transparent, fair, accountable and honest procurement practices.
  • Compliance with applicable laws and regulations regarding fair competition.
  • Corruption, fraudulent, collusive, anti-competitive or coercive practices.
  • Exchange of fees, gratuities, rebates, gifts, and commissions.
  • Privacy of information, data, know-how and documents.
  • Compliance with country specific laws and regulations.
  • Financing and promotion of violence, and terrorism.
  • Money-laundering activities.
  • Maintaining complete records in appropriate books of account of all financial and business transactions.
  • Disclosing actual, perceived, or potential conflicts of interest.

Download the complete PFSCM Code of Conduct for Suppliers.

PFSCM Child Safeguarding Standards, Child Protection, and Combatting Trafficking in Persons Policy 


PFSCM’s Child Safeguarding Standards and Child Protection, and Combatting Trafficking in Persons Policy can be viewed and downloaded here.


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