PFSCM’s ISO 9001:2015 certified QMS drives customer satisfaction and continual improvement

by | Nov 9, 2020

The Partnership for Supply Chain Management (PFSCM) is pleased to announce that its Quality Management System (QMS) was recertified to ISO 9001:2015 in August 2020.

PFSCM’s QMS received its initial ISO 9001:2008 certification in 2014, and the organization advanced to the latest ISO 9001:2015 standard in 2017.

PFSCM has upheld the highest quality standards, ensuring successful annual surveillance audits and registration by one of the world’s most reputable certification bodies for management systems, DQS Management Systems Solutions

Due to the impact of the COVID-19 pandemic, DQS Management Systems Solutions — which is a member of the global network of certification bodies, IQNet — remotely audited PFSCM’s US and Netherlands offices and endorsed the recommendation for recertification.

PFSCM Director Edward Wilson says PFSCM is well known for its uncompromising quality standards, from the products that are sourced and procured, to the systems and processes that are deployed to meet clients’ requirements.

“We are very proud to have successfully maintained our ISO 9001:2015 certification. Our QMS has always been the foundation of our organization. By applying its principles diligently, we identify and manage risk, and continuously improve our operations to deliver best value and quality services to our customers,” adds Wilson.

Meanwhile, PFSCM Chief Quality and Risk Officer Michael Harrigan explains that PFSCM’s QMS has assisted the organization in overcoming procurement and distribution challenges caused by COVID-19.

“PFSCM was able to effectively manage organizational challenges impacted by COVID-19. We initiated remote working, and adapted processes while also creating new ones to accommodate COVID-19 diagnostic procurement opportunities. We were able to adjust quickly to this new environment without compromising the quality of our services, and because all our processes are documented and controlled we continue to provide our clients with a standardized output,” concludes Harrigan.


 What does ISO 9001:2015 mean for PFSCM clients?


 ISO 9001:2015 certification provides PFSCM’s current and new clients with the assurance that PFSCM’s business is conducted within a standardized framework, with documented process methodology, competent staff, and defined roles, as well as a deep understanding of client requirements.

This conduct involves upholding key global principles of quality management systems, some of which are summarized below:

  • Improving customer satisfaction: A fundamental principle of ISO 9001:2015 is to continuously improve customer satisfaction through effective planning and striving to meet and exceed our customer expectations.
  • Improving process integration: ISO 9001:2015’s process approach enables an organization to easily identify areas where efficiency and cost savings can be improved. Improved process flow interaction and integration reduces errors and inefficiencies, increasing service levels and cost savings for customers.
  • Upholding evidence-based decisions: Through ISO 9001:2015, the organization commits to making decisions based on accurately analyzed data and facts. This not only ensures that the organization is able to meet and measure its goals and progress, but also gives customers the assurance that decisions are based on sound judgement.
  • Continuous improvement: A requirement of ISO 9001:2015 is to continuously improve the suitability, adequacy, and effectiveness of the organization’s quality management system. These improvements are based on the analysis of data and results and the outcomes of management reviews.

In conclusion, ISO 9001:2015 certification provides clients with peace of mind in knowing that their expectations will be met in a transparent and compliant manner.