PFSCM reaffirms commitment to quality and service excellence through new ISO 9001:2015 certification

by | Nov 20, 2017

Partnership for Supply Chain Management (PFSCM), a leading public health supply chain solutions provider and a procurement agent of The Global Fund to Fight AIDS, Tuberculosis and Malaria, is pleased to announce that we received ISO 9001:2015 certification on November 16, 2017.

PFSCM’s Quality Management System received its previous ISO 9001:2008 certification in 2014 and has since upheld the highest quality standards, ensuring successful annual auditing and registration by one of the world’s most reputable certification bodies for management systems, DQS Management Systems Solutions.

DQS Management Systems Solutions — which is a member of the global network of certification bodies, IQNet — audited PFSCM’s US and Netherlands offices and endorsed the recommendation to advance from 9001:2008 to 9001:2015.

PFSCM Director Richard Owens says quality management and quality assurance have always been at the core of everything PFSCM undertakes, and the new certification reaffirms the organization’s commitment to transparency, continuous improvement, and service excellence.

“We are very proud to have earned the certification to ISO 900:2015. We have always been focused on the quality and reliability of our systems, services, and processes, and having an esteemed institution such as DQS find us deserving only drives us further,” adds Owens.


What does ISO 9001:2015 mean for PFSCM clients?


PFSCM Senior Quality Unit Manager Michael Harrigan explains that the ISO 9001:2015 certification provides PFSCM’s current and new clients with the assurance that PFSCM’s business is conducted within a standardized framework, with documented process methodology, competent staff, and defined roles, as well as an understanding of client requirements.

This conduct involves upholding key global principles of quality management systems, some of which are summarized below:

  • Improving customer satisfaction: A fundamental principle of ISO 9001:2015 is to continuously improve customer satisfaction through planning and striving to meet and exceed customer expectations.
  • Improving process integration: ISO 9001:2015’s process approach enables an organization to easily identify areas where efficiency and cost savings can be improved. Improved process flow and integration reduces errors and inefficiencies, increasing service levels and cost savings for customers.
  • Upholding evidence-based decisions: Through ISO 9001:2015, the organization commits to making decisions based on accurately analyzed data and facts. This not only ensures that the organization is able to meet and measure its goals and progress, but also gives customers the assurance that decisions are based on sound judgement.
  • Continuous improvement: A requirement of ISO 9001:2015 is to continuously improve the suitability, adequacy, and effectiveness of the organization’s quality management system. These improvements are based on the analysis of results and the outcomes of management reviews.

In conclusion, the ISO 9001:2015 certification provides clients with peace of mind in knowing that their expectations will be met in a transparent and compliant manner.