PFSCM’s Impact in 2020

by | Dec 22, 2020

PFSCM has used the COVID-19 challenges this year to strengthen our operations, increase our digital engagement with our partners, and expand our product portfolio to include COVID-19 diagnostic products.

Taking stock of 2020, we are grateful that we have been able to continue our services. We believe some critical business improvements made in prior years have endowed us with the agility, and resilience needed to quickly recover from disruptions. At the core this resilience is our continuous improvement culture which drives us to constantly evaluate our processes for improved performance.


PFSCM’s QMS recertified to ISO 9001:2015


One of the most notable accomplishments of 2020, was the recertification of our Quality Management System (QMS) to the ISO 9001:2015 standard

PFSCM’s QMS brings immense value to our operations. With COVID-19 causing severe supply chain disruptions, we relied heavily on our standardized framework to quickly create and document new processes, and adapt existing ones to overcome procurement and distribution challenges.

What does ISO 9001:2015 certification mean for our clients?


PFSCM’s diagnostics and medical device portfolio in full swing


In 2020, our diagnostics and medical device services portfolio came into full swing.

Since September 2019, PFSCM has been the Global Fund’s procurement services agent (PSA) for rapid diagnostic tests for HIV and malaria, viral load and early infant diagnosis tests, other diagnostics, laboratory and medical supplies and equipment.

In the third quarter of 2020 alone we procured $71.4 million worth of the abovementioned health products, and delivered 415 shipments to 66 countries, maintaining an on time and in full delivery rate of 91%

We are extremely proud of the work that we have done  over the last year and excited about further strengthening our service offering for the new product categories. 

We look forward to working with countries and helping them make the right procurements choices for diagnostic products, which play an absolutely crucial role in preventing the spread of infectious diseases.


PFSCM renews contracts with direct clients CONAVIHSIDA, Janssen and GILEAD DREAMS


In 2020, PFSCM renewed, and extended contracts with direct clients like CONAVIHSIDA, Janssen and GILEAD DREAMS.

This year, PFSCM has been serving El Consejo Nacional para el VIH y el Sida (CONAVIHSIDA) of the Dominican Republic (DR) for a decade.

CONAVIHSIDA is a government organization that coordinates the formulation and recommendation of evidence-based guidelines on HIV testing, treatment and patient management.

Since partnering with CONAVIHSIDA, we have delivered more than 939 shipments of HIV commodities valued at more than $91 million to the DR. Through best procurement practices, we have saved CONAVIHSIDA over $10 million in procurement costs over the last decade.

Read more about our procurement, in-country logistics and technical assistance work for CONAVIHSIDA.

In 2020, PFSCM’s contract with Janssen Pharmaceutical Companies of Johnson & Johnson’s New Horizons Collaborative was 

extended, and we will continue to provide Janssen with diverse services as the group prepares for the launch of the second phase of the project.

In 2020, PFSCM has delivered $20.4 million worth of donated pediatric HIV products to South Africa from where it was distributed further to other countries. By September 2020, we have already placed orders for $58.9 million worth of products to be delivered in Q4 2020 and 2021.The countries have also already started submitting their forecasted figures for next year. In total, since 2016, we have delivered $38.0 worth of donated products on behalf of the New Horizons Collaborative.

Read more about our work with Janssen.

This year, PFSCM’s contract with GILEAD was extended for procurement and distribution services of donated pre-exposure prophylaxis (PrEP) products for PEPFAR’s Determined, Resilient, Empowered, AIDS-free, Mentored, and Safe (DREAMS) partnership.

PFSCM has been serving GILEAD since 2016. We undertake sourcing, price negotiations, product quality testing, and we analyze stock and consumption rates at in-county service points while also coordinating the delivery of products in collaboration with implementing partners.

Read more about our work with Gilead DREAMS in 2020.


PFSCM Joins QUAMED, submits UN Global Compact COE and continues engagement with other associations


PFSCM also continued to collaborate with associations and affiliations like the Partnership for Quality Medical Donations (PQMD),and the Reproductive Health Supplies Coalition (RHSC) participating in knowledge sharing opportunities to advance our collective goal of improving access to quality, affordable medicines.

Additionally, we have joined QUAMED this year. QUAMED is a global association of organizations with expertise in pharmaceutical regulation and supply chain who are working towards improving access to quality medicines. We also submitted our Communication of Engagement to the UN Global Compact, thereby renewing our commitment to corporate sustainability through responsible business activities.

Learn more about QUAMED.

Why does the UN Global Compact matter to PFSCM?


PFSCM presents at 2020 virtual HHL and GHSC Summit conferences


Further, we also participated in a handful of virtual conferences and events. PFSCM presented at the 2020 Health and Humanitarian Logistics Virtual Conference and virtual Global Health Supply Chain Summit.

Watch our HHL 2020 presentation here.

Watch our GHSC Summit presentation here.


PFSCM embraces remote supplier auditing to conduct triennial prequalification audits


Meanwhile, PFSCM continued with its supplier prequalification programme to develop sources of reliable supply closer to demand.

Owing to COVID-19, we adopted remote supplier audits in accordance with ISO 19011:2018 Guidelines for Auditing Management Systems. Since the start of PFSCM’s supplier prequalification program, we have audited over 100 suppliers. The majority of PFSCM’s 39 current approved suppliers are based in Africa


Why is local sourcing and supplier development important?

Read more about PFSCM’s remote supplier auditing cycle for 2020.


PFSCM Impact Figures 2020:


PFSCM Top Reads 2020: